For all orders, packages are shipped within 72 working hours.

STANDARD DELIVERY FRANCE
Shipping fee of €6.90 for home delivery via DPD.
Allow 3 to 4 business days after order processing.
For greater flexibility, choose the DPD Predict option at €8.90, which allows you to reschedule your delivery according to your availability.
Free delivery for all orders over €100 in France.

PARCEL RELAY DELIVERY
Shipping fee of €6.90 via DPD.
Allow 3 to 4 business days after order processing.
Free delivery for all orders over €100.

STANDARD DELIVERY EUROPEAN UNION
Shipping fee of €21.90 via TNT.
Allow 3 to 4 business days after order processing.
Free delivery for all orders over €150, shipped to EU member countries.

DELIVERY IN STORE

You can collect your order free of charge from the Jean de Luz store in Saint Jean de Luz.

3 Jalday Avenue

64500 Saint Jean de Luz

RETURN & REFUND

You have 14 (fourteen) days after receiving your order to return your purchases to us for a credit note if they are not suitable. The return of the products will be at your expense.
The product must be returned in its original packaging, in its original condition, new, unused. To make a return, the customer must follow the following procedure:

Inform of the return by email to conserverie@jeandeluz.fr
Prepare the package containing the products, the invoice and indicate the returned products. Please do not open or start the product to ensure a smooth credit and facilitate the work of our logistics. The products must be protected in order to arrive at our premises in perfect condition.

Send the package to the following address:
Batteleku

3 Jalday Avenue

64500 Saint Jean de Luz - France

The return of products is the responsibility of the customer and is done at his/her risk.

The products and boxes must be returned to Jean de Luz Batteleku in perfect condition for resale, in their original condition, duly sealed and unopened.

Any product or box that is incomplete, damaged, damaged, opened, or whose original packaging has been damaged, will not be refunded as credit or exchanged.

Once your return has been processed and validated, we will refund your order.

PAYMENT

Payment for your order on our site can be made securely by credit card or Paypal.